boni and beck returns and exchanges shop online


We aim to make shopping online at Boni & Beck an enjoyable experience and take pride in the products we stock. 

If you receive your order and for any reason are not happy please contact us as soon as possible. 

+ Please notify us within 24 hours of receiving your order.

Exchanges will only be made for faulty or damaged goods, not simply for change of mind. 

+ If the product has been damaged in transit, please let us know immediately and we will contact our courier company directly to sort out any claims.

+ Please return the product/s to us in original condition. (Also see Snapper Rock returns conditions at bottom of page).

+ If the product is faulty or damaged we will gladly replace the product. In this instance Boni & Beck will cover the cost of courier for return and replacement product.

+ Any refunds made will be processed within 5 working days and in the original form of payment. You as the customer will be notified of this transaction via email to the email address provided with the original order. Please note that your bank may require additional days to process this transaction.


+ If the product is out of stock we will refund your money or offer you a credit whichever you prefer.


+ Sale or marked down items are not refundable.


+ Items must be returned within 7 days from the original purchase date.

+ All items must be unused, in a resalable condition with ALL tags attached, for a return to be accepted.

+ Hygiene liner sticker must be in tact with no signs of being removed - this is a very important hygiene requirement.

+ The cost of delivery for returns is not covered by Boni & Beck/Snapper Rock but we will cover the cost of delivering your replacement goods.

+ Returns will be handled as soon as possible upon their arrival in our warehouse, this may take up to 10 business days. Credit card refunds will appear on your next billing cycle.

+ If you return an item/s without meeting the above conditions, Boni & Beck/Snapper Rock will not honour the exchange.  

+ Boni & Beck/Snapper Rock will not be responsible for the cost of returning items that do not meet the conditions above.